Complaints
Complaints and service issues.
If something has not gone as expected, raise it early so it can be reviewed and addressed.
Last updated: 3 July 2026
How to raise an issue
Please contact Knect IT with your name, business name, contact details, the relevant service, a summary of the issue and any relevant dates, ticket references or supplier correspondence.
What happens next
We will review the issue, ask for any additional information needed, and aim to provide a clear response or proposed next step. Where the issue depends on a third-party supplier, platform, network operator or software vendor, we may need to coordinate with that provider.
Telecoms and supplier matters
Where a service is delivered through or dependent on another communications provider, network operator or wholesale supplier, the relevant third-party process may also apply. We will explain this where it is relevant to the issue raised.
Contact
Email info@knectit.com or call 0330 175 8379.