Acknowledge
Knect will confirm receipt and identify any information needed to understand the complaint.
Complaints
Tell us what went wrong.
Use the written form below so Knect can record the issue, investigate it and keep the next step clear.
What happens next
A recorded route from complaint to outcome.
Investigate
The relevant records, service responsibilities and supplier dependencies will be reviewed.
Respond
You will be told the outcome, any proposed action and any available escalation route.
Data protection
A specific route for concerns about personal information.
Select “Data protection” in the form above or email info@knectit.com. Knect will acknowledge a data protection complaint within 30 days and, without undue delay, investigate appropriately, keep you informed and tell you the outcome.
Information Commissioner’s Office →Phone and broadband
Independent escalation may be available.
For eligible residential and small-business customers, a free independent alternative dispute resolution route may be available if a phone or broadband complaint reaches deadlock or remains unresolved for six weeks. Knect will identify the applicable approved scheme in writing.
Ofcom complaints and ADR guidance →